[Gartner] Top Strategic Predictions for 2025 and Beyond: Riding …
5 days ago · Gartner® Top 2025 Predictions: Ride the AI wave to the futureAccording to the latest Gartner® latest report, 'Top Strategic Predictions for 2025 and Beyond: Riding the AI …
[Forrester] Predictions 2025: Automation
5 days ago · Exclusive insights to power your customer service strategy with AI and automationAI and automation are evolving faster than ever. For example, over 50% of successful GenAI …
8 Tips to Set Your CX Team Up for Success in 2025
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CRM in 2025: Data Is Key to Bringing Predictive, Generative, and ...
Dec 23, 2024 · While everyone is fixated on prescriptive, generative, and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz …
CRM Magazine - Customer Relationship Management, Social …
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry …
October 2024 - Destination CRM
Oct 1, 2024 · Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey. Front Office. Companies Should Leave Politics to the Politicians
Breaking Barriers to Reach Customers and Improve Engagement
Jan 29, 2025 · In response to today's changing consumer behaviors and compliance regulations, communication strategies must rapidly evolve so businesses can effectively reach …
CRM in 2025: It's Not About AI, Agents, or Even CRM; It's Still …
Jan 8, 2025 · During the CRM Playaz 'CRM in 2025' series of shows, the analyst conversation with Sheryl Kingstone, Liz Miller, Rebecca Wettemann, and Michael Fauscette addressed …
GenAI Gaining Traction in Customer Feedback
Nov 25, 2024 · Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report.
November/December 2024 - Destination CRM
Nov 22, 2024 · By 2028, half of new contact center platforms will be based on data and insights rather than voice routing, ISG predicts. REAL ROI. Princess Polly Boosts Post-Click …