Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand …

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

While accessing our website www.directly.com, the following terms and conditions are deemed to have been accepted by the user. We request you take the time to read this carefully before …

Directly was designed and built on a foundation of privacy and security. From our inception, we’ve made technology, policy and business decisions that strengthen privacy and security and …

Directly’s web & email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent.

Stowe Boyd, managing director for Gigaom Research, sat down with Directly CEO Antony Brydon to discuss “the skills vs. wages snare” or in other words…