Q1 2026 Earnings Call May 7, 2026 5:30 PM EDTCompany ParticipantsMinh Merchant - Chief Legal OfficerDaniel Virnich - ...

Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

The Philippine BPO industry reached $42 billion in annual revenue in 2026, employing 1.97 million specialists — making it the ...

Now, French archaeologist François Desset and his colleagues say they have cracked much of it. If confirmed, their work would ...

Developer script automatically calls back robocalls to trap scammers in endless conversations, turning harassment tactics against spam callers.

AI-powered malware is transforming scam compounds into a global cybercrime industry fueled by trafficked workers and willing recruits.

Much of the early commentary around Salesforce’s Agentforce Contact Center focused on the company’s long-anticipated entry into the contact center as a service (CCaaS) market. Salesforce has spent ...

New York City’s newly finalized Stopping Harassment and Intimidation and Ensuring Lawful Debt (SHIELD) Collection Rule materially tightens debt-collection requirements in the nation’s largest consumer ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...