Avaya Infinity® pairs with avatarin robots to create customer experiences that unite agentic AI, physical AI and humans across channels.

In 2026, review management has moved beyond simply asking for five-star ratings. Businesses are looking for software that helps them capture feedback, identify unhappy customers early and manage ...

As UK businesses continue to scale in a more complex economic environment, demand is rising for accounting platforms that go beyond basic bookkeeping. Software Experts has named QuickBooks a top ...

Local tech leaders from MYOB, Guzman y Gomez, and Aware Super reveal how AI is reshaping customer experience, streamlining ...

TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, has significantly ...

Company data shows that more than half of Firstep orders now include ongoing services, with automatic annual reports ...

The FCC is trying to fix customer service by bringing call centers back to the U.S. The real threat: AI-driven scams that regulators can't touch. AI is lowering the cost of deception while increasing ...

Thinking Machines is testing live voice and video AI models, but independent tests are still needed to prove real task ...

By making interactivity native to the model, Thinking Machines believes that scaling a model will now make it both smarter ...

Based in Launceston, they have redefined Virtual Assistant Tasmania standards, providing a "surrogate authority" model that ...

Swedish startup Pit has emerged from stealth with $16 million in funding led by Andreessen Horowitz, positioning itself as a new type of enterprise software company focused on building operational ...

Kim Porter began her career as a writer and an editor focusing on personal finance in 2010. Since then, her work has been published everywhere from Forbes Advisor to U.S. News & World Report, Fortune, ...