Avaya Infinity® pairs with avatarin robots to create customer experiences that unite agentic AI, physical AI and humans across channels.

As UK businesses continue to scale in a more complex economic environment, demand is rising for accounting platforms that go beyond basic bookkeeping. Software Experts has named QuickBooks a top ...

Company data shows that more than half of Firstep orders now include ongoing services, with automatic annual reports ...

The FCC is trying to fix customer service by bringing call centers back to the U.S. The real threat: AI-driven scams that regulators can't touch. AI is lowering the cost of deception while increasing ...

Thinking Machines is testing live voice and video AI models, but independent tests are still needed to prove real task ...

By making interactivity native to the model, Thinking Machines believes that scaling a model will now make it both smarter ...

Based in Launceston, they have redefined Virtual Assistant Tasmania standards, providing a "surrogate authority" model that ...

Swedish startup Pit has emerged from stealth with $16 million in funding led by Andreessen Horowitz, positioning itself as a new type of enterprise software company focused on building operational ...

Freshworks Inc., (NASDAQ: FRSH) today announced that Tyler Sloat, Chief Operating Officer and Chief Financial Officer is scheduled to participate in a fireside chat at the 21st Annual Needham ...

Zen Insurance, a new brand under One Call, will offer a no-touch, fully digital customer experience, enabling consumers to easily manage their policies through online portals, live chat and ...

Certain jobs are projected to disappear from the economy within the next decade. Find out which ones the BLS says are going ...

RingCentral and Dialpad are robust, scalable business phone systems. Compare their features and pricing to determine the best ...