Georgia Power hearings at PSC reveal data centers aren't paying their fair share for fuel

"Georgia Power is required to design rates for new data centers to ensure they're not shifting costs to everyone else, and we ...
National Catholic Reporter

Customer service story of 'relatable' Pope Leo XIV gone viral resonates with everyday people

"I think it's just really connected with people ... how normal Pope Leo is," said Augustinian Fr. Tom McCarthy.
MIT Technology Review

Fostering breakthrough AI innovation through customer-back engineering

Agentic AI is helping organizations completely reimagine core banking processes and operations from the customer perspective, ...

How the ‘annoyance economy’ is costing you

Spam calls, customer service chatbots and uncancelable subscriptions ...

Burger King's president says the chain improved its Whopper — and calls from customers helped

Burger King President Tom Curtis said customer feedback has been central to the chain’s turnaround, helping drive changes to ...

What Your Employees Won’t Tell You: 10 Solutions to Today’s Messiest Office Dramas

Z, the workplace is changing fast. To help you navigate it all, Inc.’s Ask a Manager columnist, Alison Green, shares her ...
Business Insider

How to get your piece of the tariff refunds from FedEx, UPS, and DHL

The refund process is underway following the Supreme Court's decision to strike down several Trump tariffs. FedEx, UPS, and DHL say they are pursuing refunds and will repay customers for fees they ...