Q1 2026 Earnings Call May 7, 2026 5:30 PM EDTCompany ParticipantsMinh Merchant - Chief Legal OfficerDaniel Virnich - ...

Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

Lumen delivered a solid performance during the first quarter, with revenue and EBITDA in line with expectations. I'll let Chris handle the detail in a few minutes after I provide an update on our ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

New York City’s newly finalized Stopping Harassment and Intimidation and Ensuring Lawful Debt (SHIELD) Collection Rule materially tightens debt-collection requirements in the nation’s largest consumer ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

As Key Bankcontinues to move its platforms and systems into the cloud, it's starting to report tangible results. Last year, the Cleveland, Ohio-based bank fully transitioned its contact center ...