Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

New joint solution combines Medallia's deep customer experience and operational intelligence with Ada's proven capabilities for agentic AI at scale to fix customer friction fast Medallia, Inc., the ...

Streamline every conversation with Bitrix24. Bring messages from social media, messaging apps, and your website into one ...

New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...

Severe winter weather across the country has impacted airlines and their crews and caused record numbers of flight ...

Plume Design, Inc. ("Plume"), the leader in intelligent services for ISPs serving connected homes and small businesses, today announced the acquisition of Sweepr, an AI-powered customer-care ...

A Chinese programmer died in hospital after fainting while working at home late last year.Gao Guanghui (transliterated), 32, ...

Microsoft Corporation ( MSFT) Q2 2026 Earnings Call January 28, 2026 5:30 PM EST ...

Three care home residents in their eighties and nineties have launched their own podcast discussing how life has changed ...

Microsoft’s latest updates give advertisers more control over PMax, from acquiring new customers to improving visibility and ...