Wexford, PA — Optimize CEC, a customer experience outsourcing partner serving small and midsize businesses in retail, utilities, telecom, and healthcare, has published a new analysis addressing one of ...

In modern organizations, leaders tacitly assume that good ideas rise on their merits: The most compelling argument wins, or the clearest insight gains traction. In principle, expertise, evidence, and ...

Imagine time-travelling to Manchester, England in the late 1700s. What do you think people would sound like? That’s the challenge facing Amanda Seyfried in The Testament of Ann Lee: portraying a ...

The famous New Yawk accent is slowly disappearing from everyday use, a recent study found. A nationwide survey of 3,042 adults across the US this month revealed that the Big Apple’s notable ...

From call-in radio shows to corner bars, the accent that defined Boston is losing ground. A Dartmouth linguist has research to prove it. The iconic dropped "r" sound is disappearing. But to those who ...

The lore has by now been recounted many a time: In 2004, Scott and Andrea Swift moved from central Pennsylvania to Nashville so that their 14-year-old daughter, Taylor, could pursue a career in ...

For Tomato.ai and other California-based startups trying to crack the code of real-time accent conversion, the old “you like tomayto, I like tomahto” is no reason to call the whole customer-service ...

Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding round, valuing the firm at over $500 million. Founded in 2020 by Maxim ...

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Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...