Installing a new CRM can change your business for the better, but it takes a lot of hard work to get it up and running.

InsideView has raised $19 million for its platform that aggregates information and then adds it into a customer’s CRM installation. The round was led by Split Rock Partners, with participation ...

Adding an ERP/CRM solution to your company workflow can make a huge difference in productivity. Jack Wallen shows you how to deploy the open-source Odoo system to fill this void.

An undetermined number of customers attempting to turn on their GSM/GPRS services experienced significant delays, alerting the company that there was a problem with the CRM system, an AT&T ...

The company, based in Westborough, Mass., began installing Siebel CRM applications in summer 2000 in preparation for being spun off from Akibia, its former parent company.

Siebel readying more basic CRM apps with reduced features and simplified default business rules.

Many Canadian businesses fail to realize the full potential of their customer relationship management (CRM) software because of poor integration with existing applications and business processes ...

The San Francisco customer relationship management software provider Salesforce.com Inc. has completed its biggest sale to date, to Citigroup Inc.

The keys to a successful customer relationship management implementation are simple, yet those implementations can be difficult, as recent reports on the topic say that well in excess of half of all ...