Discover how chatbots can broaden your company's reach and increase efficiency in customer service.

This study is Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI). The study also dives into who uses chatbots and has smart home devices with AI ...

As time goes on, more people are turning to ChatGPT and other artificial intelligence tools for health questions. However, as ...

When researcher Nicholas Tiller began to feed health questions into chatbots as a test, he expected some imperfections - but not this level of failure. Five AIs, 250 questions and a total score of ...

The vast majority of young people are using AI chatbots, and many are turning to them for guidance after confusing or harmful ...

Millions of people use generative AI chatbots such as OpenAI’s ChatGPT and Anthropic’s Claude for help with drafting tricky work emails, planning summer vacations and everything in between. But what ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

Harassing bots with “funny violence.” Confiding about a broken heart. Chatting with a block of cheese. Filling a void of loneliness. Quentin first downloaded a character chatbot when he was 13. He ...

Jeff Dean said that the chatbot model didn't always get things right from the search perspective and had some safety issues.

Using chatbots for therapy is becoming increasingly common, especially among young people, according to research ...