The need for convenience as a part of the guest experience has reshaped the industry standard offering across a competitive hospitality landscape. Senior Vice President, Specialty Access Control ...

The lesson of hospitality during the pandemic is one of reciprocity, where guests must also measure up to those serving them by keeping their distance and wearing masks. The etymology of the word ...

When a hotel stay doesn't meet your expectations, you may be inclined to slam the property on social media or write a bad review online, but that shouldn't be your first move. "The guest has a lot of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Travel and hospitality continue to inch back to and above pre-pandemic levels. While ...

New research reveals key trends shaping hotel technology investment, satisfaction, and strategy, and a clear shift toward ...

Tech isn’t hiding in the back room anymore — it’s shaping every guest’s stay, from check-in to checkout. For decades, technology in hospitality was invisible to the guest. Systems ran in the ...

As the hospitality industry continues to change, workers are dealing with major challenges such as burnout, low tips and higher guest expectations, according to an Aug. 22 report from Axonify.