CallSource, a call tracking, marketing analysis and sales improvement firm, announced a new partnership this week to offer onsite and online call management and phone skills training for the company’s ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Power lunches get all the buzz, but the telephone remains the most important business tool when it comes to the art of the deal. But you need to know how to use a phone to maximize your success. The ...

Most refractive surgery providers ineffectively handle initial telephone calls from potential LASIK patients and lose prospective candidates for surgery, according to a leading consultant. Basic ...

I have been out of the new job / interview world for quite a few years. It seems that a lot of recruiters and potential employers are now (or maybe they always were I have only had 2 jobs in the last ...

Sir Digby Jones has warned that companies could be losing out because of poorly-trained sales staff and inadequate customer service Sir Digby Jones has warned that companies could be losing out ...