A General Dynamics (NYSE: GD) business has received a potential five-year, $518.8 million contract from the U.S. Army to provide system technical support services for the military branch’s Stryker ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Okta Inc. today disclosed that hackers had stolen 134 of its customers’ data, and launched cyberattacks against five, following a breach of its technical support system. Nasdaq-listed Okta provides a ...

On Friday, October 20, the identity management platform Okta said it suffered an intrusion in its customer support system. As an access and authentication service, a breach of Okta always comes with ...

The Federal Aviation Administration has awarded 11 companies positions on a potential 10-year, $2.27 billion contract to provide systems engineering and technical services in support of FAA’s National ...

When KrebsOnSecurity broke the news on Oct. 20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...