The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts. Can Sprint up its game? Credit: hyku via Flickr. Customers have been ...

Only a wireless company, or maybe a cable provider, could try to advance the idea that cutting thousands of customer service positions actually helps customers. It's like when a coffee shop won't add ...