Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company contact centers into transformed hubs of automated, intelligent and ...

As detailed in a blog published today in conjunction with Google Cloud Next ’19 in San Francisco, Google Cloud is excited “to deliver the contact center of the future.” While that may seem a lofty ...

Learn from a call center operations manager how his company uses Transera's Call Center App for Salesforce, a complete voice contact center inside of Salesforce CRM, to raise customer satisfaction, ...

Salesforce expands healthcare AI capabilities within S&P 500 Index, integrating Agentforce Health into CVS Health call ...

The software-as-a-service (SaaS) market for contact centers continues to gain momentum through collaboration. LiveOps, a California-based virtual contact center company, recently made its on-demand ...

Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...

For those unfamiliar with the term, Kanban refers to a methodology pioneered at Toyota that influenced the development of just-in-time inventory management and the approach to continuous improvement.