Travel companies increasingly send no-reply emails forcing customers to navigate chatbots and phone trees. Companies claim it improves efficiency but it creates frustration when travelers need ...

Although many companies use no-reply emails in their digital marketing campaigns, this practice eliminates opportunities to engage with customers and can even alienate them. In the past, no-reply ...

When Eileen Landauer's hotel in Jasper, Alberta, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...

When Eileen Landauer’s hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...

DEAR MISS MANNERS: My wife and I have a difference of opinion about emails sent from “do not reply” addresses. I say that, in principle, they display poor manners. They are akin to saying something to ...

Dear Miss Manners: If I get an email that says my life insurance is being terminated for nonpayment, I ought to be able to quickly and urgently reply that it WAS paid and provide the details of the ...