The software giant unveils an online version of the physical support Answer Desk that's been up and running at the various Microsoft Store outlets. Lance Whitney is a freelance technology writer and ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

SAN FRANCISCO -- Next time Microsoft Corp. employees have problems with their laptop computers, they will have to call Hewlett-Packard Co. The world's largest software maker announced Monday that ...