Customer satisfaction with health plans is on the decline, and the gap between the highest and lowest performers is getting wider, according to a new report. J.D. Power released its annual study ...

You see their famous awards in almost every car commercial, but how do vehicles actually win? Discover the strict rules ...

Looking for the best airlines to fly in 2025? J.D. Power just released its annual rankings. See how travelers rated the top airlines and what the data says about the state of air travel right now. J.D ...

TROY, Mich.--(BUSINESS WIRE)--The nation’s auto insurers have returned to profitability for the first time in years and that has them shifting gears from a focus on raising rates and exiting ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D. Power studies: The J.D. Power 2025 U.S. Retail Banking Satisfaction Study ...

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Troy-based J.D. Power is changing its leadership. The ...

U.S. hotel rates in 2025 haven't meaningfully dropped despite a choppy demand environment, but travelers appear to feel hotels are delivering service in line with the rates they charge, according to a ...

Investors are responding well to AI-powered assistants when using digital wealth platforms, according to the J.D. Power 2025 U.S. Wealth Management Digital Experience Study released Thursday. The ...

J.D. Power estimated that total new-vehicle sales for September 2025, including retail, will increase 0.1% year-over-year to 1,232,200 vehicles after adjusting for the extra selling day this September ...

J.D. Power’s annual financial advisor survey adds to the drumbeat of analysts predicting a “talent crisis” coming for the wealth management sector. The consumer insights, data, and analytics firm’s ...

A new set of reports from J.D. Power shows that while broad measures like horsepower and styling draw car buyers in, it is the quality of components such as brakes, seats and multimedia systems that ...