Marc Benioff discusses AI on The Logan Bartlett Show. (Image source: The Logan Bartlett Show YouTube) Salesforce CEO Marc Benioff cuts nearly 4,000 customer service jobs in favor of AI agents but ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

Voice iQ brings structured intelligence to every conversation, surfacing quality scores, escalation signals, and coaching opportunities at the scale that manual review cannot reach, entirely within ...

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the cuts ...

(Reuters) -Salesforce forecast third-quarter revenue below Wall Street estimates on Wednesday, signaling lagging monetization for its highly-touted artificial intelligence agent platform as clients ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

“Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.

Can Informatica and Salesforce help enterprises close the gap between trusted data and AI-driven decisions? Informatica World ...