B. Joseph (Joe) Pine II has been interested in the vendor-customer relationship for a long time. Pine and his partner, James H. Gilmore, have written numerous books and articles that lie at the heart ...

June 17, 2025 -- Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, ...

There's a growing body of B2B applications that are the brainchild of tech entrepreneurs aiming to fill a gap they discovered when running an earlier venture. One of the pre-eminent examples is Slack, ...

Since 2018, Amira Boland has worked at the Office of Management and Budget as their first-ever federal customer experience lead. She led the implementation of a 2021 CX-focused executive order that ...

Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to ...

Founded in 2014, Customer Guru operates in Enterprise Services offering consulting to help clients become customer centric. The firm implements customer experience ...

PHILADELPHIA--(BUSINESS WIRE)--Guru today announced Guru AI Suggest Voice, the world's first AI-powered, real-time voice-to-knowledge solution. With Guru AI Suggest Voice, customer support ...

Customer experience trends change from day to day. But putting a new spin on some trends from 2015 show their relevance for today. In God we trust, all others bring data ― attributed to W. Edwards ...

Don't you just hate it when you contact customer service and the agent can't help you resolve your issue from the get-go? It's a common problem because of three big challenges businesses face with ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...