As part of the FDA’s new Human Foods Program reorganization, which went into effect Oct. 1, the agency has announced a streamlined approach for processing consumer complaints. The process includes ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Department of Transportation (DOT) launched a modernized system for air travel-related consumer complaints. The updated system replaces outdated 1990s technology, enabling faster complaint ...

The 26-year-old man accused of placing a false bomb on the playground at Colonie Mohawk River Park Saturday, Brandon Arsenault, appeared in Colonie Town Court Monday for a preliminary hearing. Court ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

The Federal Motor Carrier Safety Administration is seeking public input by July 7 about its planned revision to the National Consumer Complaint Database that handles complaints against unsafe and ...

Responding to BBB complaints is a good business practice and encouraged as the right thing to do whether or not a business is BBB Accredited. Most non-accredited businesses cooperate with BBB by ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

(WHTM) — When calling the utility company seems to go nowhere, Pennsylvania has a process for that. The state’s Public Utility Commission oversees 7,000 entities providing utilities — this includes ...