Jan. 24—CenturyLink customers in Essex may soon see a stop-gap solution to outages and poor phone service there, but the plan proposed by the telecommunications giant raises as many questions as it ...

Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July. CenturyLink didn ...

Nancy Tomhave, who lives in St. Paul’s Hayden Heights neighborhood, won’t be taking calls from some loved ones on Thanksgiving, and not for lack of trying. Carolyn Ross, who lives across the city near ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...