While call centres are increasingly realising that IT strategies are vital for business, call centre IT budgets are increasingly becoming divorced from the centres themselves. Around 64 per cent of ...

Call centres are more popular than ever, but the proportion of customers that abandon their call before it is answered is increasing at an alarming rate, which can be attributed to cost cutting ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Compass, which surveyed 50 offshore facilities for the ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

PARIS--(BUSINESS WIRE)--The Pipplet company launches it’s newly designed, industry-specific, foreign language business tests for call centres. Pipplet’s call centre based language test will allow HR ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

Sky has announced plans to shake up its call centres in a move which will see around 2,000 jobs put at risk of being lost. The media company, which is owned by US media giant Comcast, is looking to ...

Call centres in Australia, like their counterparts around the world, have rightly earned a reputation as the new sweatshops of the electronic era. Low-paid employees answering telephone inquiries work ...