Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features at a ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or settling for less. Setting up a VoIP call center isn’t as complicated or ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

GoTo Connect is a VoIP platform created by business communication and IT support provider GoTo. Although we wouldn’t consider it the very best cloud phone system we’ve ever reviewed, our research ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you. If you can only read one ...

Buying Guide: The Best Call Center Features for Small to Midsize Businesses (SMBs) Call Centers for Small Businesses Call centers deal with an extremely large volume of calls every day. Businesses ...

Disentangling the confusion about VoIP solutions can be a difficult and time-consuming process. In one of the latest efforts to provide answers to those questions, Fluke Networks has added its own ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...