The company acquires InStranet, a call center software provider, and plans a new offering for its software-as-a-service platform. Mike Ricciuti joined CNET in 1996. He is now CNET News' Boston-based ...

InStranet's knowledge-base management software can improve call-center and self-service portal performance by reflecting an end-user's particular context On-demand CRM (customer relationship ...

CVS Health will leverage Agentforce Health to support its Aetna and CVS Caremark businesses on a secure call center platform. The call center platform will use AI agents to provide real-time insights, ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

Marc Benioff delivered a bold declaration during Salesforce, Inc‘s CRM quarterly earnings call, arguing that the traditional ...