Kamales, a digital strategy expert with 23+ years of industry experience, is author of The Human Side Of Digital Business Transformation. As the global business landscape evolves and adaptation ...
I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...
Business transformation is not a destination. It is an iterative process, and to continually improve, an organization needs to learn from previous iterations. Consequently, an organization’s key ...
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