An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...

Working in retail means dealing with the occasional rude shopper, but most people eventually calm down and move on. But that wasn’t the case in this story. Two angry thrift store customers weren’t ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...