eGain Mail will enable Allianz Worldwide Care to predefine workflows to monitor and manage incoming email enquiries. After parsing the content of incoming email queries, eGain Mail will automatically ...
RICHMOND, Va., Dec. 12, 2017 /PRNewswire/ -- Allianz Global Assistance USA, a leading provider of travel insurance and assistance, has been named a winner in the sixth annual Customer Experience ...
RICHMOND, Va., Feb. 28, 2019 /PRNewswire/ -- Allianz Global Assistance USA, a leading consumer specialty insurance company, announced it has been awarded seven Stevie® Awards, including five for ...
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...
Officials say the firm has received 2,500 claims from travelers with storm-related policies, as of September 17. Additionally, Allianz' customer service center has fielded more than 400 calls from ...
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